- Please note that the price is ONE way only
- Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or extra luggage will be paid on the spot (if requested). The vehicles CANNOT accommodate excess luggage. Baby seats are not available.
- Porterage service is usually available on the spot (about euro 6,00/bag, to pay on spot).
- Duration of transfers are approximate; the exact duration will depend on the time of day and traffic conditions.
- In case of high tide in Venice the water taxi might not be able to reach your location. In that case there might be 5-10 minutes’ walk (always escorted by our assistant).
* For a full refund, cancel at least 48 hours in advance of the start date of the experience.
- Water taxi will pick you up/drop you off at the nearest pier available from your hotel/apartment, so there might be 5-10 minutes walking; the assistant will escort you throughout the way.
- Write your email when booking the service: this will be very important for you to get the transfer departure information one day before your departure
- Arrival transfers: the assistant will wait for you at your train arrival platform with a sign with your name.
- Departure transfers: one day before your departure transfer you will get an email with departure information according to your trip schedule (flight details, etc). Your driver will collect you from the selected departure point in Venice.
- Pickup point for departure transfers will be according to your location: Rialto bridge, Saint Mark's Square, Fondamenta Nove, Zattere or San Vio. Therefore, we need an active email address to send you the information regarding pickup location and time.
- Departure transfers: please note water taxi will only wait 10 minutes after the fixed pickup time, so travelers are kindly requested to plan in advance their journey in order to get to the meeting point on time.
After 10 minutes, the water taxi will go and the service will be considered a no show.
- Departure transfers: the pickup time will be ALWAYS 1 hour before your train departure time, so when choosing the correct transfer to book, keep in mind that timings are intended for pickup times (ex.: If your train is at 8.00am, you will be picked up at 7.00am, so you will have to choose the night transfer).