We’re here to help! Contact your local Gray Line service provider or a member of our global service team today.
With over 100 years of experience under its belt, Gray Line encompasses a tight-knit, ever growing group of entrepreneurs, colleagues and friends that have each made it their livelihood to create one of a kind travel experiences. Operating under one name and the world-famous, blue diamond brand, Gray Line serves over 700 locations on six continents. By choosing Gray Line you ensure that you have the best of the best at your service.
Also, when you buy your tour, transfer or activity from us, you are dealing direct. We have offices and agents on the ground in the destination you’re traveling to. We are at your disposal should you have any questions or need to make a change. And, with the power of the worldwide Gray Line organization behind you, you have our world-famous customer service guarantee that you’ll either have a great experience or we’ll make it right.
We recommend that you buy your tickets in advance to ensure tour availability and the best rate for your trip. As a traveler you have a lot to worry about, so go ahead and have the peace of mind that your sightseeing adventures are booked and ready for your arrival.
Your tickets are purchased and your voucher is printed. All set, right? Not quite! In order to make absolutely sure you are set for travel, please re-confirm your tour with our local expert at your destination of choice at least 24 to 72-hours in advance of your trip via email or telephone. This is a quick verification of your travel details and a great time to arrange any hotel pickups or extra perks you would like included in your excursion. The contact information for our local expert will be listed on your trip voucher received at the time of booking.
Your tickets are purchased and your voucher is printed. All set, right? Not quite! In order to make absolutely sure you are set for travel, please re-confirm your tour with our local expert at your destination of choice at least 24 to 72-hours in advance of your trip via email or telephone. This is a quick verification of your travel details and a great time to arrange any hotel pickups or extra perks you would like included in your excursion. The contact information for our local expert will be listed on your trip voucher received at the time of booking.
We’re more than happy to accommodate you on a different date, or at a different time as long as we have the availability. To make a change, please contact the local Gray Line office in your destination city. Contact information can be found on your electronic voucher. Please note that there are several tours that once booked, cannot be amended. For example, tours that include a hotel stay or rail tickets. Text on the tour page will indicate if the date and time cannot be changed once booked.
Most tours and services offered on www.grayline.com are fully refundable when canceled up to 24 hours prior to departure under Gray Line’s Free Cancellation Policy. Free Cancellation is noted on all applicable services with a duration of one day or less. Specific cancellation and refund policies are noted on all other services in the description details. Email [email protected] to cancel your grayline.com reservation and we will gladly consider your request.
Similar to the cancellation policy, most tours and services offered on grayline.com can be easily rebooked for a future date with no fee up to 24 hours prior to departure under the Easy Cancellation Policy. Specific policies are noted on all other services that don’t fall under the Easy Cancellation Policy in the description details. Email [email protected] to rebook your grayline.com reservation and our dedicated team will help you find a time that works for you.
For security purposes our website is very strict in accepting payment information. Please ensure that your name and address are entered exactly as shown on your credit card’s billing statement, including any punctuation or abbreviations. Though you may enter your address near perfect from memory, these tiny changes make a large impact on our system accepting your payment.
If you are inquiring about tickets from parties of 11 or more guests, please contact the local office in your destination to inquire about group rates. These discounts and their availability will vary by location and are not guaranteed, but we are always happy to help with your party’s excursions!
Yes, you indeed get to cuddle a koala.
We recognize the importance that technology plays in our daily lives and are working towards an e-ticketing system, but for now you must print your voucher out and redeem this at the time of your tour for your tickets.
Please check with the front desk of your hotel to inquire about printer capabilities. Many hotels have business centers with computer and printer access or are able to print for you.
Busy getting where you’re going? No worries! We understand your travels can be demanding and therefore we recommend a general time frame to contact the local office to verify your tour. If you are tied up in transit or cannot access a phone 24 to 72-hours prior to your trip, as indicated on your voucher, please call or email our local office at your destination prior to this window to confirm your arrangements and ensure you are all set to explore upon your arrival.
A ‘Valid SID card’ refers to a Student Identification Card. This may be necessary for some tours that offer discounted rates for Students and Seniors. If a tour has special rates for Students or Seniors it will indicate this at a special price on the product page and to verify your eligibility please have a valid Student Identification Card (students) or a valid form of identification (seniors) with you when you redeem your Gray Line voucher.
If you have not been directed to a screen that states “Your booking was a success”, you have not completed your transaction and have encountered an authorization error. An authorization error occurs when your bank is blocking the charges from our website. As a result we cannot successfully process your credit card to complete the transaction. In order to remedy this, please contact your card issuing bank and let them know that the charges from Gray Line grayline.com or Palisis Marketpay, our payment processor, are legitimate and to clear them. Then revisit our site to try your purchase again.
Available Mon-Fri 9am-5pm (MDT)
1-800-472-9546
+1-303-539-8502
1541 N. Marion St, P.O. Box #18267,
Denver, CO 80218, USA
To confirm reservations, change dates, request refunds or ask questions to your local Gray Line service provider.
CLICK HERE for a list of local office contacts.