Terms and Conditions

Last revised on February, 2024

About the Gray Line Corporation

Gray Line has its principal office in Denver, Colorado. As a Maryland non-stock corporation, Gray Line is the owner, and licensor of registered trademarks, trade names, service marks, designs and logos, which are used in connection with sightseeing, charter, transfer, destination management, package tour, attraction ticketing and other travel services (“Services”). Independent businesses operating under License from Gray Line within a geographic territory, known as Licensees, conduct these Services. As such, Gray Line does not itself provide any Services. Rather, it facilitates and communicates content, features, promotions, and the ability to make a reservation and/or purchase tickets for the Licensee providing the Services. Further, Gray Line does not operate or manage websites for individual Licensees unless explicitly listed herein.

TERMS and CONDITIONS

The following Terms and Conditions of Gray Line govern your use and access of this website and/or any Gray Line Licensee website linked to this website (“Sites”) and the information, materials, features or services accessible from the Sites. By visiting the Sites, using any information, materials, features or services, including but not limited to any reservation or ticketing services, you are accepting these Terms and Conditions and the associated Privacy Policy. If you do not agree with these Terms & Conditions, you may not access the Sites. 

REWARDS AND PROMOTIONS

By participating in the Gray Line Worldwide mailing list subscription promotion, customers acknowledge and agree to the following terms and conditions regarding the issuance and use of reward promo codes:

  • Upon successful subscription to the GLWW mailing list, customers will receive a unique reward promo code.
  • The reward promo code entitles the customer to a 20% discount at the checkout for tours on the Gray Line Worldwide website.
  • Exclusions apply: Tours categorized as “Partner Products,” i.e., attraction tickets and/or tours with third-party affiliation, cannot be discounted and are not eligible for the promotional discount.
  • Reward promo codes cannot be applied to any previous purchases.
  • Each promo code is valid for a one-time use per customer.
  • Gray Line Worldwide reserves the right to modify or terminate this promotion at any time without prior notice.
  • Promo codes have no cash value and cannot be transferred or combined with any other promotions.
  • The promotion is subject to the general Terms and Conditions outlined on the Gray Line Worldwide website.

By using the reward promo code, customers agree to comply with these terms and conditions.

REFUNDS AND CANCELLATIONS

Most tours and services offered on www.grayline.com are fully refundable when cancelled up to 24 hours prior to departure under Gray Line’s Easy Cancellation Policy. Easy Cancellation is noted on all applicable services with a duration of one day or less. Specific cancellation and refund policies are noted on all other services in the description details. If guests fail to show up for tour then the booking is considered a no show and no refund will be granted.

NO REPRESENTATIONS AND WARRANTIES

Gray Line, its Licensees nor its affiliated entities warrant or make any representations of any kind with respect to the materials and information contained on the Sites. Your use of the Sites is at your own risk. Although Gray Line attempts to provide accurate information, the Sites are intended to be for general reference and informational purposes only. Although we strive to keep the Sites up to date, they may contain inaccurate, incomplete, or out-of-date information. Gray Line assumes no responsibility for errors or omissions in the content of the Sites, and makes no commitment to update such information. Your sole and exclusive remedy against Gray Line for issues relating to the use of, or the material on, the Sites shall be to discontinue accessing the Sites or using the information, features, material or services obtained. The user and Gray Line agree that Gray Line shall not be liable for any damages relating to the use of, or reliance upon, the Sites or such information, features, material or services.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU HEREBY WAIVE, DISCLAIM AND RELEASE GRAY LINE, ITS LICENSEES, SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS, FROM ALL CLAIMS OF ANY KIND (SPECIFICALLY INCLUDING ANY AND ALL CLAIMS FOR ACTUAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, ATTORNEYS’ FEES AND COSTS, OR CLAIMS FOR INTEREST, EVEN IF GRAY LINE IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RELATED TO, OR ARISING FROM, DIRECTLY OR INDIRECTLY, YOUR ACCESS TO (OR INABILITY TO ACCESS) THE SITES OR THE USE OF ANY INFORMATION, FEATURES, MATERIAL OR SERVICES CONTAINED THEREIN. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE SITES IS PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. 

GRAY LINE’S TOTAL LIABILITY UNDER THIS AGREEMENT SHALL BE STRICTLY LIMITED TO THE MINIMUM AMOUNT ALLOWED BY APPLICABLE LAW, AND UNDER NO CIRCUMSTANCES SHALL GRAY LINE’S TOTAL LIABILITY EXCEED FIVE DOLLARS ($5.00). THIS LIMITATION IS GRAY LINE’S CUMULATIVE TOTAL LIABILITY FOR ANY AND ALL LIABILITY TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM ANY CLAIMS, DEMANDS OR ACTIONS ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SITES, OR ANY INFORMATION OR MATERIALS ACCESSIBLE ON OR FROM THE SITES. 

INDEMNITY

YOU UNDERSTAND THAT YOU ARE PERSONALLY RESPONSIBLE FOR YOUR BEHAVIOR WHILE ON THE SITES AND AGREE TO INDEMNIFY AND HOLD GRAY LINE, ITS LICENSEES, SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS, HARMLESS FROM AND AGAINST ANY LOSS, DAMAGE, LIABILITY, COST OR EXPENSE OF ANY KIND (INCLUDING ATTORNEYS’ FEES) THAT WE MAY INCUR IN CONNECTION WITH A THIRD PARTY CLAIM OR OTHERWISE, IN RELATION TO YOUR USE OF THE SITES (INCLUDING POSTING OF ANY CONTENT) OR ACCESS TO THE SITES, OR YOUR VIOLATION OF EITHER THESE TERMS OF USE OR THE RIGHTS OF ANY THIRD PARTY. 

REQUIRED CONDUCT

Gray Line requires that you agree to follow the following basic rules of conduct when using the Sites: 

(1) You will follow these Terms & Conditions and all applicable laws;
(2) You will only provide truthful and accurate information;
(3) You will not harass, threaten or abuse other people when using the Sites in any manner;
(4) You will not interfere with others’ use of the Sites, including by interrupting other users’ sessions, or otherwise act in a way that negatively affects other users’ use of the Sites;
(5) You will not post any content that is obscene or may be hateful or offensive on racial, ethnic, sexual or any other grounds; is harmful, vulgar or distasteful; or is defamatory, libelous, or invades another person’s privacy or proprietary rights;
(6) You will not collect or store personally identifiable information about any other individual on the Sites, or otherwise stalk, repeatedly contact or harass another user;
(7) You will not impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a relationship with Gray Line; similarly, you will not adopt a false identity if the purpose of doing so is to deceive or defraud another;
(8) You will not post any content that contains any viruses, cancel bots, Trojan horses, harmful code, or other computer software or program designed to interrupt the Sites we provide, users’ ability to enjoy the Sites, or the proper functioning of any software, hardware or equipment or materials used in connection with the Sites;
(9) You will not use any information on the Sites for any commercial purposes, except as expressly authorized by Gray Line;
(10) You will not search, mine or link any data or information to or through the Sites without Gray Line’s express consent and authorization; and
(11) You will not send any bulk unsolicited advertising, promotional information, email or other solicitation (including without limitation junk mail, “spam,” chain letters or pyramid schemes of any sort) to any person through the use of the Sites.

If you violate any of the guidelines set forth above, or any other aspect of these Terms & Conditions, we reserve the right to suspend or terminate your rights to use the Sites without giving you any notice. 

PASSWORDS AND SECURITY

You may choose or be given a password to use in connection with some of the pages on the Sites. You will never give your password to anyone, and it is your sole responsibility to maintain and keep all user names and passwords confidential. Furthermore, you are solely responsible for any and all activities that occur under the account. You shall notify Gray Line immediately of any unauthorized use of any account or any other breach of security. Gray Line cannot and will not be liable for any loss or damage arising from your failure to comply with these requirements. You shall be solely responsible for all use of your account and password and all consequential, indirect, exemplary, special or incidental damages resulting therefrom. 

PRIVACY POLICY STATEMENTS

Any information that we may collect from you during your use of the Sites is subject to our Privacy Policy. For the full text of our Privacy Policy, please click here. 

LINKS TO OTHER SITES

Gray Line may provide links from or to other sites maintained by third parties. Gray Line has not reviewed or endorsed these linked sites, and you hereby acknowledge and agree that Gray Line shall not be responsible for the content, products or services offered in such sites. To the extent applicable, you are responsible for compliance with all local laws regarding material obtained from the Sites or any linked sites. 

INTELLECTUAL PROPERTY

The information on the Sites, including without limitation all design, text, images, photographs, press releases, and other information, are protected under United States and international copyright laws and are owned by Gray Line and/or used under license from the copyright owner. The information may not, except under valid written license, be copied, reproduced, transmitted, displayed, performed, distributed, rented, sublicensed, altered, stored for subsequent use or otherwise used in whole or in part in any manner without Gray Line’s prior written consent, except to the extent that such use is authorized under the United States and other relevant international copyright laws. Gray Line’s trademarks, logos, images, and service marks used on the Sites are the property of Gray Line and may not be used without the prior written consent of Gray Line and without proper acknowledgment. All other trademarks and/or logos are the property of their respective owners.

GOVERNING LAW

The internal laws of the State of Colorado, without reference to any choice of law provisions, shall govern any claims relating to any use of, or information on the Sites.

ENTIRE AGREEMENT

Together with the Privacy Policy, these terms and conditions constitute the entire agreement (collectively, the “Agreement”) between you and Gray Line and any Parties and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

SEVERABILITY

If any term of this Agreement is declared unlawful, void or for any reason unenforceable by any court in any jurisdiction, then such term will be deemed severable from the remaining terms in such jurisdiction and will not affect the validity and enforceability of such remaining terms.

Gray Line may revise these Terms & Conditions at any time, and all users will be bound by such revisions. Revisions will be posted on this “Terms & Conditions” page and users are responsible to review the page from time to time to ensure compliance.